Services

Summary of Services

I help solve business problems and realize opportunities related to people, processes, and technology. I am the liaison between business stakeholders and IT teams. I perform root cause analysis and business process optimization. I support organizations with strategic planning, such as capacity building, reordering projects in the most effective sequence, and designing road maps. I evaluate software systems to deliver need-gap analysis, and other deliverables, which may include software requirements, prototyping, RFP development, software selection support, and implementation support. In all cases, I work to align an organization's vision, needs, and goals with final deliverables.

Within Agile work environments, I can serve as a Product Owner, Scrum Master, or Business Analyst. Typical outputs include root cause analysis, slide decks, user stories, functional requirements, need-gap analysis, targeted recommendations, organizational assessments, business process maps, data mapping, and other deliverables, as needed.

Download Capabilities Statement

Capabilities or Core Competencies

Information Technology (IT) Business Analysis
Stakeholder Management and Product Ownership
Client Engagement and Client-Focused Development
Root Cause Analysis and Solutioning
Need-Gap Analysis and Business Process Optimization
Solution Requirements and Traceability Matrices
Software Evaluation and User Acceptance Testing
Change Management and Implementation Support
Certified Scrum Master (CSM)
Agile Product Ownership (PSPO I)
Certified in Product Ownership Analysis (IIBA-CPOA)
End-to-End Support throughout Project Lifecycle

Differentiators

Expertise for IT business analysis services
20+ years of software development
15+ years of requirements analysis and business process reengineering experience
10 years of project experience in health insurance and healthcare
Experience with state government contracts
Experience defining business processes for multidisciplinary teams and multiple business domains
Ability to leverage an organization’s existing resources and network to achieve results